Privacy policy

At Roberta Heslop Art, we deeply value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from robertaheslop.com (the "Site").

Personal Information We Collect

When you interact with the Site, we collect two types of personal information:

Device Information – This includes your browser type, IP address, time zone, pages viewed, referring websites or search terms, and how you navigate the Site. This is collected automatically using:

Cookies – Small files stored on your device. You can disable them via your browser settings or visit All About Cookies for guidance.
Log files – Track basic website activity.
Web beacons, tags, and pixels – Help measure engagement.

Order Information – When you place an order, we collect your name, billing and shipping address, payment details, email, and phone number.

In this policy, "Personal Information" refers to both Device Information and Order Information.

How We Use Your Personal Information

We use your Personal Information to:

Process and fulfill your order (including payment, shipping, and confirmation emails)
Communicate with you about your order or inquiries
Detect fraud or security issues
Share relevant news, offerings, or updates (if you've opted in)

We also use Device Information to improve the performance of our website and understand how visitors engage with the Site.

Sharing Your Information

We only share your Personal Information with trusted third parties, such as:

Shopify – Our e-commerce platform
Google Analytics – To understand how the Site is used (you can opt out here)
Compliance purposes – To meet legal obligations or protect our rights

We never sell your data, and we take your privacy seriously.

Targeted Advertising

We may use your information to share updates or advertising we believe will be relevant and meaningful to you.

You can manage or opt out of targeted ads here:

Your Rights

If you are based in the UK or EU, you have the right to:

Access, correct, or delete your personal information
Request a copy of the data we hold
Withdraw consent at any time

To do so, simply contact us at roberta@robertaheslop.com.

Please note that some data may be processed outside the UK/EU (e.g., in the US or Canada), in line with Shopify and third-party tool compliance.

Data Retention

We retain your order details for our records unless you request their deletion. This helps us manage your account, respond to legal requirements, and offer better service over time.

Do Not Track

We do not alter our data practices when we detect a “Do Not Track” signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or technical reasons. The latest version will always be posted here.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Roberta Heslop Art
Email: roberta@robertaheslop.com